Shipping policy

Last updated: July 15, 2026

This policy explains how we process, ship, and deliver your order. Questions? Email support@aldvik.com.

Order Processing

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays begin processing the next business day. During launches or peak periods (e.g. holiday sales), processing may take up to 5 business days — we will note this on the website when it applies.

Delivery Times

Estimated delivery is 7–15 business days after your order ships. This estimate covers most destinations, including the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. Remote areas and destinations with slower customs processing may take longer.

Delivery times are estimates, not guarantees — carrier delays, customs inspections, weather, and peak-season volume can extend them. If your order has not arrived within 30 days of shipment, contact us and we will investigate; see our Refund Policy for how lost orders are resolved.

Tracking

Every order includes tracking. You will receive a shipping confirmation email with your tracking number once your order ships. Tracking may take 2–5 business days to show its first update while the parcel enters the carrier network — this is normal.

Shipping Costs

Shipping is free on all orders, to every destination we ship to. There is no minimum spend and no shipping charge is added at checkout.

Free shipping covers delivery only. It does not cover any import duties, taxes, or customs fees charged by the destination country — see below.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by your local customs authority and are the recipient's responsibility. If a parcel is returned or destroyed because customs charges were not paid or clearance was not completed, we are unable to refund the order.

Address Accuracy

Please double-check your shipping address at checkout. We are unable to redirect a parcel once it has shipped, and we cannot refund orders that are undeliverable or returned due to an incorrect or incomplete address provided at checkout. If you notice an address error, contact us immediately — we can usually correct it if the order has not yet shipped.

Split Shipments

If your order contains multiple items, they may ship separately and arrive at different times. You will receive tracking for each parcel. You will never pay extra shipping for a split shipment.

Undeliverable and Unclaimed Parcels

If a delivery attempt fails, the carrier may hold your parcel at a local pickup point or post office, typically for 3–7 days. Please collect it promptly — parcels not collected within the carrier's holding period may be returned or disposed of, and we cannot refund orders lost this way.

Contact

Anything shipping-related we haven't covered: support@aldvik.com