Refund policy
Last updated: July 15, 2026
We want you to be happy with your order. This policy explains when and how you can get a refund, replacement, or return. If anything is unclear, email us at support@aldvik.com — we respond to every message.
30-Day Return Window
You may request a return, replacement, or refund within 30 days of the delivery date. After 30 days, we are unfortunately unable to offer a refund or exchange, except where required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered (wrong item, wrong size or color, or missing parts), we will make it right at no cost to you. Contact us within 30 days of delivery with:
- Your order number
- A photo or short video clearly showing the problem
Once verified, we will offer, at your choice, a free replacement or a full refund. In most cases you will not need to ship the damaged item back. Minor cosmetic imperfections that do not affect use (e.g. a loose thread or light packaging wear from transit) do not qualify as damage.
Change-of-Mind Returns
If you simply no longer want an item, you may return it within 30 days of delivery, provided it is unused, in its original condition and packaging. To start a return:
- Email support@aldvik.com with your order number to request a return authorization and the correct return address.
- Ship the item back within 14 days of receiving the authorization, and send us the tracking number.
For change-of-mind returns, return shipping is paid by the customer and original shipping costs are non-refundable. Please do not send items back without contacting us first — unauthorized returns cannot be processed or refunded.
Orders That Don't Arrive
If your tracking has not updated or your order has not arrived within the timeframe in our Shipping Policy, contact us and we will open an investigation with the carrier on your behalf. Carrier investigations can take several weeks depending on the destination country.
Any resolution offered following an investigation is assessed on a case-by-case basis and at our discretion, and may depend on the outcome of the carrier's investigation and on any compensation received from the carrier.
If tracking shows the parcel was delivered but you did not receive it, please check with household members, neighbours, and your local post office first, then contact us and we will help investigate. We may ask you to provide written confirmation of non-delivery from your local carrier or post office before we can proceed.
Order Cancellations
You can cancel your order for a full refund any time before it has been processed for shipping — usually within 12 hours of ordering. Once an order has entered fulfillment we can no longer cancel it, but you can still use the 30-day return process above. Personalized or made-to-order items cannot be cancelled once production has begun.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of earrings, undergarments, or personal care items that have been opened or used, unless they arrived damaged or defective. Gift cards and clearance items marked "final sale" are also non-returnable.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. If more than 10 business days have passed since your refund was approved and it has not appeared, contact your bank or card issuer first, then reach us at support@aldvik.com.
Your Statutory Rights
Nothing in this policy limits any statutory rights you have under the laws of your country, including withdrawal and warranty rights for customers in the European Union and United Kingdom.
Contact
Questions about this policy or an existing order: support@aldvik.com